Need Help?

Vivotis™ provides a range of multilingual digital services, including online trainings (text, PDFs, videos, audio materials and quizzes), downloadable resources, AI-assisted guidance, and physical products produced on demand.
Before contacting us, please take a moment to review the information below — most issues can be resolved quickly and independently.

Our goal is to help you access your content as efficiently as possible, while keeping our support resources focused on genuine technical issues.

Access to Your Online Trainings (PMPro)

All trainings — whether free or paid — are accessed through your PMPro account.
If you cannot access a training, please check the following:

  • You are logged into the correct account

  • Your membership is active (free or paid)

  • Your payment (if applicable) was confirmed by Stripe

  • Your browser cache has been cleared

  • You have received the automatic confirmation emails

  • You are using a compatible browser (Chrome, Firefox, Safari)

Most access issues are resolved by logging out and logging back in.

Downloading PDFs and Files

All downloadable files are delivered automatically through your PMPro membership area.
If a file does not download:

  • Try another browser

  • Disable browser extensions that may block downloads

  • Make sure your device has available storage

  • Reconnect to your account

Downloads do not require manual activation — everything is automated.

Videos, Audio Material and Quizzes

Trainings may include videos, audio files, and quizzes.
If something doesn’t load:

  • Check your internet connection

  • Try refreshing the page

  • Close other heavy apps or browser tabs

  • Try another device or browser

Videos and audio files are hosted on stable external platforms designed to ensure international playback, but very old devices or restrictive networks may cause issues.

AI Assistant (Chatbot)

The Vivotis™ assistant is powered by AI Engine.
If the chatbot does not answer or stops mid-conversation:

  • Refresh the page

  • Clear your browser cache

  • Avoid using private/incognito mode

  • Try again later (temporary server overloads may occur)

Chatbot messages are not processed manually — replies are fully automated.

Orders and Products (WooCommerce + Gelato)

Physical products such as mugs are printed and shipped on demand by Gelato.
If you have placed an order:

  • Check your order confirmation email (automatic)

  • Track the shipment using the link provided by Gelato

  • Verify your shipping address

  • Allow extra time for international deliveries

For future products (tote bags, t-shirts), the same process will apply.

Please note: Vivotis™ cannot modify your order once it has entered production.

Before Contacting Us

Most issues can be solved quickly by following the steps above.
To keep our response time reasonable and to prioritise genuine technical problems, we kindly ask users to try all relevant steps before reaching out.

If your issue persists after all the checks described on this page, you may report a technical problem using our dedicated form.

Report a Technical Issue

This form is reserved exclusively for genuine, unresolved technical problems after you have followed all troubleshooting steps.

👉 Please use the page Technical Support Request to report a bug or a persistent issue.

We will review your request as soon as possible, but please note that response times may vary depending on volume and complexity.