Assistance Request

This form is reserved exclusively for users who have already completed all the troubleshooting steps listed on the Need Help? page (https://vivotis.com/help/).

Most issues related to:

• accessing online trainings through PMPro,

• downloading PDFs or resources,

• viewing videos, audio or quizzes,

• using the AI assistant (chatbot),

• orders placed through WooCommerce and Gelato,
  can generally be resolved by following the instructions provided.

Before submitting your request, please ensure that you have:

• checked your PMPro membership status,

• verified your login details and confirmation emails,

• refreshed or changed your browser,

• cleared your cache,

• tested your internet connection,

• reviewed your WooCommerce order information,

• completed all relevant steps listed on the Need Help? page.

Only unresolved technical issues should be submitted here.
This helps us maintain an efficient support process and prioritise genuine system errors.

Response time: Please allow 4 to 7 days for our team to review your request.
We handle each message carefully, and response times may vary depending on volume and complexity.

Please provide as much detail as possible about the issue you are experiencing, including the steps you have already tried.

Thank you for your understanding and cooperation.