{"id":11,"date":"2025-11-18T17:07:57","date_gmt":"2025-11-18T17:07:57","guid":{"rendered":"http:\/\/vivotis.com\/?page_id=11"},"modified":"2025-11-18T19:22:43","modified_gmt":"2025-11-18T19:22:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vivotis.com\/pt\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolso e cancelamento"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p data-start=\"376\" data-end=\"777\">Os bens e servi\u00e7os digitais vendidos no Vivotis\u2122 s\u00e3o <strong data-start=\"424\" data-end=\"444\">itens intang\u00edveis<\/strong> entregues instantaneamente ou tornados acess\u00edveis imediatamente ap\u00f3s a compra.<br data-start=\"510\" data-end=\"513\" \/>Em conformidade com o direito europeu do consumo e a regulamenta\u00e7\u00e3o francesa, o direito de retrata\u00e7\u00e3o n\u00e3o <strong data-start=\"606\" data-end=\"613\">n\u00e3o<\/strong> aplicam-se a partir do momento em que o conte\u00fado digital \u00e9 entregue, desde que o consumidor tenha dado o seu consentimento expresso pr\u00e9vio e reconhecido a perda do direito de rescis\u00e3o.<\/p>\n<p data-start=\"779\" data-end=\"861\">Ao efetuar uma compra, os utilizadores reconhecem e aceitam as seguintes condi\u00e7\u00f5es:<\/p>\n<p data-start=\"863\" data-end=\"1263\"><strong data-start=\"863\" data-end=\"925\">1. N\u00e3o h\u00e1 direito de cancelamento para servi\u00e7os digitais imediatos<\/strong><br data-start=\"925\" data-end=\"928\" \/>Dado que os nossos produtos digitais (forma\u00e7\u00f5es, suportes descarreg\u00e1veis, m\u00f3dulos em linha) s\u00e3o entregues de forma imaterial e disponibilizados imediatamente ap\u00f3s a encomenda, o utilizador consente expressamente o in\u00edcio do servi\u00e7o e renuncia ao seu direito de rescis\u00e3o nos termos do artigo L221-28 do C\u00f3digo do Consumidor franc\u00eas e da regulamenta\u00e7\u00e3o comunit\u00e1ria correspondente.<\/p>\n<p data-start=\"1265\" data-end=\"1380\"><strong data-start=\"1265\" data-end=\"1293\">2. Casos de reembolso eleg\u00edveis<\/strong><br data-start=\"1293\" data-end=\"1296\" \/>Os pedidos de reembolso s\u00f3 podem ser considerados nas seguintes circunst\u00e2ncias excepcionais:<\/p>\n<ul data-start=\"1381\" data-end=\"1661\">\n<li data-start=\"1381\" data-end=\"1482\">\n<p data-start=\"1383\" data-end=\"1482\">Um defeito t\u00e9cnico comprovado da nossa parte que torna o produto ou servi\u00e7o inutiliz\u00e1vel apesar do nosso apoio.<\/p>\n<\/li>\n<li data-start=\"1483\" data-end=\"1571\">\n<p data-start=\"1485\" data-end=\"1571\">Um erro de encomenda duplicada no nosso site (o mesmo produto comprado duas vezes pelo mesmo utilizador).<\/p>\n<\/li>\n<li data-start=\"1572\" data-end=\"1661\">\n<p data-start=\"1574\" data-end=\"1661\">Outros casos excepcionais avaliados \u00e0 nossa discri\u00e7\u00e3o, tendo em conta a situa\u00e7\u00e3o espec\u00edfica.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1663\" data-end=\"1868\">Nestes casos, contacte-nos assim que o problema for identificado atrav\u00e9s de <strong data-start=\"3553\" data-end=\"3576\"><a class=\"decorated-link cursor-pointer\" href=\"https:\/\/vivotis.com\/pt\/pedido-de-privacidade\/\" rel=\"noopener\" data-start=\"3555\" data-end=\"3574\">https:\/\/vivotis.com\/privacy-request\/<\/a><\/strong>, indicando o n\u00famero da encomenda, a data da compra e o motivo do pedido.<\/p>\n<p data-start=\"1870\" data-end=\"2326\"><strong data-start=\"1870\" data-end=\"1893\">3. Procedimento de reembolso<\/strong><br data-start=\"1893\" data-end=\"1896\" \/>Ap\u00f3s an\u00e1lise do pedido, se for aceite, procederemos ao reembolso para o m\u00e9todo de pagamento original (via Stripe) no prazo de 14 dias \u00fateis. O montante do reembolso corresponder\u00e1 ao pre\u00e7o de compra, excluindo eventuais custos de envio (caso se trate de um componente f\u00edsico).<br data-start=\"2163\" data-end=\"2166\" \/>Se o seu acesso a um curso ou m\u00f3dulo j\u00e1 tiver sido concedido e utilizado, podemos recusar o reembolso se o valor do servi\u00e7o prestado tiver sido totalmente consumido.<\/p>\n<p data-start=\"2328\" data-end=\"2860\"><strong data-start=\"2328\" data-end=\"2352\">4. Produtos f\u00edsicos<\/strong><br data-start=\"2352\" data-end=\"2355\" \/>Se, no futuro, oferecermos artigos f\u00edsicos (livros, materiais de apoio) numa transa\u00e7\u00e3o separada, ent\u00e3o, para esses artigos vendidos e recebidos pelo comprador, aplicar-se-\u00e1 o direito legal de rescis\u00e3o de 14 dias ao abrigo do C\u00f3digo do Consumidor. As condi\u00e7\u00f5es espec\u00edficas para quaisquer bens f\u00edsicos ser\u00e3o detalhadas na p\u00e1gina de descri\u00e7\u00e3o do produto e o direito de retrata\u00e7\u00e3o ser\u00e1 tratado em conformidade.<br data-start=\"2728\" data-end=\"2731\" \/>Atualmente, todos os artigos listados no Vivotis\u2122 s\u00e3o bens digitais; por conseguinte, n\u00e3o se aplicam as disposi\u00e7\u00f5es normais de devolu\u00e7\u00e3o de bens f\u00edsicos.<\/p>\n<p data-start=\"2862\" data-end=\"3277\"><strong data-start=\"2862\" data-end=\"2911\">5. Servi\u00e7os de assinatura \/ pagamentos recorrentes<br \/>\n<\/strong>Alguns servi\u00e7os oferecidos pela Vivotis\u2122 est\u00e3o acess\u00edveis atrav\u00e9s de uma subscri\u00e7\u00e3o anual. As subscri\u00e7\u00f5es anuais s\u00e3o facturadas <strong data-start=\"676\" data-end=\"711\">na \u00edntegra no momento da compra<\/strong>, O servi\u00e7o de assinatura \u00e9 um servi\u00e7o de assinatura, que d\u00e1 aos utilizadores acesso ao servi\u00e7o durante todo o per\u00edodo de assinatura.<\/p>\n<p data-start=\"787\" data-end=\"1022\">Pode cancelar a sua subscri\u00e7\u00e3o <strong data-start=\"820\" data-end=\"835\">em qualquer altura<\/strong>, e <strong>O cancelamento \u00e9 simples e imediato atrav\u00e9s das defini\u00e7\u00f5es da sua conta de utilizador<\/strong>. O cancelamento da sua subscri\u00e7\u00e3o impedir\u00e1 qualquer renova\u00e7\u00e3o futura.<\/p>\n<p data-start=\"1024\" data-end=\"1400\">De acordo com a legisla\u00e7\u00e3o europeia em mat\u00e9ria de consumo relativa a servi\u00e7os digitais fornecidos imediatamente ap\u00f3s a compra da subscri\u00e7\u00e3o, n\u00e3o pode ser emitido qualquer reembolso parcial ou proporcional para os meses restantes de um per\u00edodo de subscri\u00e7\u00e3o j\u00e1 pago e iniciado.<\/p>\n<p data-start=\"1402\" data-end=\"1558\">Se n\u00e3o pretender continuar para al\u00e9m do per\u00edodo de fatura\u00e7\u00e3o atual, recomendamos que cancele a sua subscri\u00e7\u00e3o antes da data de renova\u00e7\u00e3o para evitar encargos futuros.<\/p>\n<p data-start=\"3279\" data-end=\"3503\"><strong data-start=\"3279\" data-end=\"3314\">6. Altera\u00e7\u00f5es \u00e0 presente pol\u00edtica<\/strong><br data-start=\"3314\" data-end=\"3317\" \/>Reservamo-nos o direito de alterar esta Pol\u00edtica de reembolso e cancelamento em qualquer altura. Encontrar\u00e1 sempre a vers\u00e3o actualizada nesta p\u00e1gina. Recomendamos que a reveja antes de cada compra.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Digital goods and services sold on Vivotis\u2122 are intangible items delivered instantly or made accessible immediately upon purchase.In accordance with European consumer law and French regulation, the right of withdrawal does not apply once the digital content has been delivered, provided that the consumer has given prior express consent and acknowledged the loss of the [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Cancellation Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivotis.com\/pt\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Cancellation Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vivotis.com\/pt\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Vivotis\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T19:22:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vivotis.com\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/vivotis.com\\\/refund_returns\\\/\",\"name\":\"Refund & Cancellation Policy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vivotis.com\\\/#website\"},\"datePublished\":\"2025-11-18T17:07:57+00:00\",\"dateModified\":\"2025-11-18T19:22:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/vivotis.com\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/vivotis.com\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/vivotis.com\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/vivotis.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund &#038; Cancellation Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/vivotis.com\\\/#website\",\"url\":\"https:\\\/\\\/vivotis.com\\\/\",\"name\":\"Vivotis\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/vivotis.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/vivotis.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/vivotis.com\\\/#organization\",\"name\":\"Vivotis\",\"url\":\"https:\\\/\\\/vivotis.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/vivotis.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/vivotis.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-brand-000000-m-scaled.png\",\"contentUrl\":\"https:\\\/\\\/vivotis.com\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/logo-brand-000000-m-scaled.png\",\"width\":2560,\"height\":1281,\"caption\":\"Vivotis\"},\"image\":{\"@id\":\"https:\\\/\\\/vivotis.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de reembolso e cancelamento","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vivotis.com\/pt\/refund_returns\/","og_locale":"pt_PT","og_type":"article","og_title":"Refund & Cancellation Policy","og_url":"https:\/\/vivotis.com\/pt\/refund_returns\/","og_site_name":"Vivotis","article_modified_time":"2025-11-18T19:22:43+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/vivotis.com\/refund_returns\/","url":"https:\/\/vivotis.com\/refund_returns\/","name":"Pol\u00edtica de reembolso e cancelamento","isPartOf":{"@id":"https:\/\/vivotis.com\/#website"},"datePublished":"2025-11-18T17:07:57+00:00","dateModified":"2025-11-18T19:22:43+00:00","breadcrumb":{"@id":"https:\/\/vivotis.com\/refund_returns\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/vivotis.com\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/vivotis.com\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/vivotis.com\/"},{"@type":"ListItem","position":2,"name":"Refund &#038; Cancellation Policy"}]},{"@type":"WebSite","@id":"https:\/\/vivotis.com\/#website","url":"https:\/\/vivotis.com\/","name":"Vivotis","description":"","publisher":{"@id":"https:\/\/vivotis.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/vivotis.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/vivotis.com\/#organization","name":"Vivotis","url":"https:\/\/vivotis.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/vivotis.com\/#\/schema\/logo\/image\/","url":"https:\/\/vivotis.com\/wp-content\/uploads\/2025\/11\/logo-brand-000000-m-scaled.png","contentUrl":"https:\/\/vivotis.com\/wp-content\/uploads\/2025\/11\/logo-brand-000000-m-scaled.png","width":2560,"height":1281,"caption":"Vivotis"},"image":{"@id":"https:\/\/vivotis.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":8,"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":615,"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/pages\/11\/revisions\/615"}],"wp:attachment":[{"href":"https:\/\/vivotis.com\/pt\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}