Privacy Policy

This Privacy Policy explains how Vivotis™ collects, processes and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

By using this website, you consent to the practices described below.

1. Data Controller

The data controller is:
SBrochot – Individual Business
URL: https://vivotis.com/privacy-request/

Association Une Vie™ Network acts as an editorial and operational partner.

2. Data We Collect

Depending on how you use the site, we may collect:

Information you provide

  • Name, email (contact forms – Gravity Forms)

  • Account information (WooCommerce, PMPro)

  • Payment information (processed securely via Stripe – Vivotis does not store card details)

  • Messages submitted through the AI Engine chatbot (processed to provide responses)

Information collected automatically

  • Language preferences

  • IP address (anonymised for analytics)

  • Browser and device information

  • Navigation data (Google Analytics, with consent)

3. Purpose and Legal Basis

Your data is used for:

Purpose Legal Basis
Creating and managing your account Contract
Processing purchases Contract
Responding to enquiries Legitimate interest
Sending administrative messages Legitimate interest
Fraud prevention and security Legitimate interest
Analytics and performance measurement Consent
Chatbot functionality Legitimate interest (service provision)

4. Payments

Payments are processed through Stripe, which is fully PCI-DSS compliant.
Vivotis does not store payment card details.

5. Data Retention

  • Account data: as long as your account is active

  • Purchases: 6 years (legal obligation)

  • Contact forms: 12 months

  • Analytics data: according to your cookie preferences

  • Chatbot data: stored temporarily for technical operation

6. Sharing of Data

We never sell your data.
Data may be shared only with trusted service providers necessary for site operation:

  • Stripe (payments)

  • Google Analytics (statistics, with consent)

  • OVH (hosting)

  • AI Engine (chatbot processing)

  • Gravity Forms / WordPress (forms & CMS)

All providers comply with GDPR or equivalent safeguards.

7. Your Rights

You may at any time:

  • Access your data

  • Rectify your data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise your rights, contact:
URL: https://vivotis.com/privacy-request/

You may also lodge a complaint with the CNIL (French Data Protection Authority).

8. International Data Transfers

Some providers (e.g., Stripe, Google) may process data outside the EU.
Transfers are covered by GDPR-compliant safeguards (Standard Contractual Clauses).

9. Updates

This Policy may be updated. The latest version is always available on this page.