{"id":11,"date":"2025-11-18T17:07:57","date_gmt":"2025-11-18T17:07:57","guid":{"rendered":"http:\/\/vivotis.com\/?page_id=11"},"modified":"2025-11-18T19:22:43","modified_gmt":"2025-11-18T19:22:43","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/vivotis.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et d'annulation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p data-start=\"376\" data-end=\"777\">Les biens et services num\u00e9riques vendus sur Vivotis\u2122 sont . <strong data-start=\"424\" data-end=\"444\">\u00e9l\u00e9ments incorporels<\/strong> livr\u00e9s instantan\u00e9ment ou accessibles imm\u00e9diatement apr\u00e8s l'achat.<br data-start=\"510\" data-end=\"513\" \/>Conform\u00e9ment au droit europ\u00e9en de la consommation et \u00e0 la r\u00e9glementation fran\u00e7aise, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 que par le consommateur. <strong data-start=\"606\" data-end=\"613\">pas<\/strong> s'appliquent une fois que le contenu num\u00e9rique a \u00e9t\u00e9 livr\u00e9, \u00e0 condition que le consommateur ait donn\u00e9 son consentement expr\u00e8s pr\u00e9alable et reconnu la perte de son droit de r\u00e9tractation.<\/p>\n<p data-start=\"779\" data-end=\"861\">En effectuant un achat, les utilisateurs reconnaissent et acceptent les conditions suivantes :<\/p>\n<p data-start=\"863\" data-end=\"1263\"><strong data-start=\"863\" data-end=\"925\">1. Pas de droit de r\u00e9siliation pour les services num\u00e9riques imm\u00e9diats<\/strong><br data-start=\"925\" data-end=\"928\" \/>Nos produits num\u00e9riques (formations, supports t\u00e9l\u00e9chargeables, modules en ligne) \u00e9tant livr\u00e9s sous forme immat\u00e9rielle et mis \u00e0 disposition imm\u00e9diatement apr\u00e8s la commande, vous consentez express\u00e9ment au commencement de la prestation et renoncez \u00e0 votre droit de r\u00e9tractation en vertu de l'article L221-28 du code de la consommation fran\u00e7ais et des r\u00e8glements europ\u00e9ens correspondants.<\/p>\n<p data-start=\"1265\" data-end=\"1380\"><strong data-start=\"1265\" data-end=\"1293\">2. Cas de remboursement \u00e9ligibles<\/strong><br data-start=\"1293\" data-end=\"1296\" \/>Les demandes de remboursement ne peuvent \u00eatre prises en compte que dans les circonstances exceptionnelles suivantes :<\/p>\n<ul data-start=\"1381\" data-end=\"1661\">\n<li data-start=\"1381\" data-end=\"1482\">\n<p data-start=\"1383\" data-end=\"1482\">Un d\u00e9faut technique av\u00e9r\u00e9 de notre part rendant le produit ou le service inutilisable malgr\u00e9 notre soutien.<\/p>\n<\/li>\n<li data-start=\"1483\" data-end=\"1571\">\n<p data-start=\"1485\" data-end=\"1571\">Une erreur de commande en double sur notre site (le m\u00eame produit achet\u00e9 deux fois par le m\u00eame utilisateur).<\/p>\n<\/li>\n<li data-start=\"1572\" data-end=\"1661\">\n<p data-start=\"1574\" data-end=\"1661\">Autres cas exceptionnels \u00e9valu\u00e9s \u00e0 notre discr\u00e9tion, \u00e0 la lumi\u00e8re de la situation sp\u00e9cifique.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1663\" data-end=\"1868\">Dans ce cas, veuillez nous contacter d\u00e8s que le probl\u00e8me est identifi\u00e9 par le biais de <strong data-start=\"3553\" data-end=\"3576\"><a class=\"decorated-link cursor-pointer\" href=\"https:\/\/vivotis.com\/fr\/demande-de-respect-de-la-vie-privee\/\" rel=\"noopener\" data-start=\"3555\" data-end=\"3574\">https:\/\/vivotis.com\/privacy-request\/<\/a><\/strong>, en indiquant le num\u00e9ro de commande, la date d'achat et le motif de la demande.<\/p>\n<p data-start=\"1870\" data-end=\"2326\"><strong data-start=\"1870\" data-end=\"1893\">3. Proc\u00e9dure de remboursement<\/strong><br data-start=\"1893\" data-end=\"1896\" \/>Apr\u00e8s examen de la demande, si elle est accept\u00e9e, nous proc\u00e9derons \u00e0 un remboursement selon la m\u00e9thode de paiement originale (via Stripe) dans un d\u00e9lai de 14 jours ouvrables. Le montant du remboursement correspondra au prix d'achat, \u00e0 l'exclusion des frais d'exp\u00e9dition (s'il s'agit d'un composant physique).<br data-start=\"2163\" data-end=\"2166\" \/>Si votre acc\u00e8s \u00e0 un cours ou \u00e0 un module a d\u00e9j\u00e0 \u00e9t\u00e9 accord\u00e9 et utilis\u00e9, nous pouvons refuser le remboursement si la valeur du service rendu a \u00e9t\u00e9 enti\u00e8rement consomm\u00e9e.<\/p>\n<p data-start=\"2328\" data-end=\"2860\"><strong data-start=\"2328\" data-end=\"2352\">4. Produits physiques<\/strong><br data-start=\"2352\" data-end=\"2355\" \/>Si, \u00e0 l'avenir, nous proposons des articles physiques (livres, mat\u00e9riel d'appui) dans le cadre d'une transaction distincte, le droit de r\u00e9tractation l\u00e9gal de 14 jours s'appliquera \u00e0 ces articles vendus et re\u00e7us par l'acheteur, conform\u00e9ment au code de la consommation. Les conditions sp\u00e9cifiques \u00e0 tout bien physique seront d\u00e9taill\u00e9es sur la page de description du produit, et le droit de r\u00e9tractation sera trait\u00e9 en cons\u00e9quence.<br data-start=\"2728\" data-end=\"2731\" \/>\u00c0 l'heure actuelle, tous les articles r\u00e9pertori\u00e9s sur Vivotis\u2122 sont des biens num\u00e9riques ; par cons\u00e9quent, les dispositions standard en mati\u00e8re de retour de biens physiques ne s'appliquent pas.<\/p>\n<p data-start=\"2862\" data-end=\"3277\"><strong data-start=\"2862\" data-end=\"2911\">5. Services d'abonnement \/ paiements r\u00e9currents<br \/>\n<\/strong>Certains services propos\u00e9s par Vivotis\u2122 sont accessibles par le biais d'un abonnement annuel. Les abonnements annuels sont factur\u00e9s <strong data-start=\"676\" data-end=\"711\">en totalit\u00e9 au moment de l'achat<\/strong>, L'abonnement au service est un contrat d'adh\u00e9sion, qui permet aux utilisateurs d'acc\u00e9der au service pendant toute la dur\u00e9e de l'abonnement.<\/p>\n<p data-start=\"787\" data-end=\"1022\">Vous pouvez r\u00e9silier votre abonnement <strong data-start=\"820\" data-end=\"835\">\u00e0 tout moment<\/strong>, et <strong>l'annulation est simple et imm\u00e9diate par le biais des param\u00e8tres de votre compte d'utilisateur<\/strong>. L'annulation de votre abonnement emp\u00eachera tout renouvellement ult\u00e9rieur.<\/p>\n<p data-start=\"1024\" data-end=\"1400\">Conform\u00e9ment au droit europ\u00e9en de la consommation concernant les services num\u00e9riques fournis imm\u00e9diatement apr\u00e8s l'achat d'un abonnement, aucun remboursement partiel ou au prorata ne peut \u00eatre effectu\u00e9 pour les mois restants d'une p\u00e9riode d'abonnement d\u00e9j\u00e0 pay\u00e9e et entam\u00e9e.<\/p>\n<p data-start=\"1402\" data-end=\"1558\">Si vous ne souhaitez pas poursuivre votre abonnement au-del\u00e0 de la p\u00e9riode de facturation en cours, nous vous recommandons de l'annuler avant la date de renouvellement afin d'\u00e9viter toute facturation ult\u00e9rieure.<\/p>\n<p data-start=\"3279\" data-end=\"3503\"><strong data-start=\"3279\" data-end=\"3314\">6. Modifications de la pr\u00e9sente politique<\/strong><br data-start=\"3314\" data-end=\"3317\" \/>Nous nous r\u00e9servons le droit de modifier cette politique de remboursement et d'annulation \u00e0 tout moment. Vous trouverez toujours la version mise \u00e0 jour sur cette page. Nous vous recommandons de la consulter avant chaque achat.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Digital goods and services sold on Vivotis\u2122 are intangible items delivered instantly or made accessible immediately upon purchase.In accordance with European consumer law and French regulation, the right of withdrawal does not apply once the digital content has been delivered, provided that the consumer has given prior express consent and acknowledged the loss of the [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; Cancellation Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vivotis.com\/fr\/remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; 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